Frequently asked questions.
How long are your sessions?
Individual Session: 55 minutes
Couple Session: 85 minutes
How many sessions will we need?
Every couple is unique and I don’t offer a “one size fits all” manualised approach. I’m also not interested in just alleviating symptoms, only to have them return in six months. The way I work is to really get to know you both as individuals and as a couple, so we can focus on the underlying cause of your relationship distress. After many years of experience working with couples, I have found that an initial 6 – 8 sessions can usually help to significantly reduce conflict, rebuild trust and gain clarity and confidence about the next steps.
Once the relationship has improved, many couples decide to continue in order to help consolidate the change or to focus on deeper issues. Sometimes couples like to then revisit with a monthly or quarterly check-in session. However, beyond the initial sessions, the duration of therapy is very much dependent on what needs to be resolved and the commitment of the couple to change.
Discernment counselling (for couples who are on the brink of divorce and are primarily seeking clarity and confidence about whether to divorce or engage in couple therapy) is limited to a maximum of 5 sessions.
Do you have experience working with LGBTQIA+ couples?
I embrace and respect sexual and relationship diversity including kink and polyamory and I welcome LGBTQI+ couples. I focus on the relational space between the couple and on treating the whole person regardless of sexual orientation or identity.
I want couples counselling but my partner refuses to attend?
It only takes one partner to make a significant change in the relationship and I’m always open to seeing one half of the couple. Working with individuals is an integral part of my approach and I strongly encourage you to take the first step.
Do you offer online telehealth services?
Yes! In addition to working from my clinic in-person consultations in London and Melbourne, I have offered secure and confidential online sessions for many years for couples throughout the world. During the current Covid-19 crisis, all sessions will be online using secure Zoom technology.
What are your fees?
My fees vary by location or for online couples therapy. Please visit the location pages below for more details:
How can I pay for your service?
Once we have confirmed a mutually convenient time to meet via email or text, I will send you a link by email for you to arrange a convenient online payment. Payment is required 24 hours prior to our session.
Do you offer Insurance Cover or Medicare rebates?
I do not accept insurance or submit documents to insurance companies. I do not offer Medicare rebates in Australia.
What is your cancellation policy?
- I have a 48-hour cancellation policy. All sessions should be paid in full 48 hours prior to the appointment.
- Cancellations 48 hours or more in advance of the appointment: In the event you need to cancel 48 hours or more prior to the appointment, you will be entitled to a full refund or you can choose to apply the payment to a new booking.
- Cancellations 24 hours in advance of the appointment: If you cancel within 24 hours, a refund will not be available but you can still choose to apply the payment to a new booking.
- Cancellations within 24 hours: Payments are not refundable and cannot be applied to a new booking.
Have additional questions?
Schedule your complimentary consultation.
Please submit a consultation request and I will contact you within 24 hours.