Terms of service.

This agreement briefly sets out my terms of service and the way I work. It is intended to ensure you are fully informed about the work we undertake together in therapy.

THERAPY PROGRAMME

After your first session, which could be a 1-hour consultation or a 2-hour intensive, if we decide we are a good fit and you are motivated and ready to commence therapy, I will invite you to commit to a programme of at least 6 sessions, meeting either weekly or fortnightly over 6-12 weeks.

FEES & PAYMENTS

I will send you a private link to a page on my website which will display my current fees. Payment for 1-hour; 90-minute; 2-hour sessions, will be required in advance of your sessions. One-day and two-day Couple Intensives and my 6-session Relational Recovery programme can be paid in two equal instalments.

SESSION TIMES

At the time you make a commitment to a programme of therapy, I will propose a selection of times that we will meet, either weekly or fortnightly. I will endeavour to meet you at the same time every week, but I may need to adjust this time around other appointments. If that happens I will discuss these changes with you in advance and we will seek to find a mutually suitable alternative time to meet.

If you wish to see me on an ad-hoc basis once your therapy programme has been completed, you can continue to make appointments as required. However, as I only work with a maximum of 10 couples at a time, my availability for ad hoc appointments may be limited but I will do my best to see you at the earliest opportunity.

CANCELLATIONS

For 1-hour; 90-minute, 2-hour or 4-hour sessions I have a 72-hour cancellation policy. If you cancel 72 hours or more prior to the appointment, you can re-book and transfer your deposit to an alternative date (subject to availability). If you cancel within 72 hours, you will be charged for the cancelled session.

If you cancel a two-day Couple Intensive, a 14-day cancellation policy applies. In the event you need to cancel 14-days or more prior to the intensive, you can re-book and transfer your deposit to an alternative date (subject to availability). An administration charge of £500 plus any venue costs will apply to any postponed bookings. In the event, you need to cancel within 14-days, you will forfeit your deposit and you be charged for the full booking.

SUSPENSION

If you need to suspend an ongoing weekly or fortnightly therapy programme, you will need to give me at least 7 days’ notice. I will suspend for up to 14 days at no charge. If you wish to suspend your programme for longer than 14 days, I will charge a suspension fee that will be 25% of your package fee. This will hold your slot during your absence. You can suspend for up to a maximum of 30 days. If you fail to resume your sessions after a suspension you will forfeit your fee.

REFUNDS

I have a no-refund policy for a good reason. If you are seriously motivated to rescue your relationship, then your commitment to therapy is essential. I don’t want you to cut and run when the heavy lifting starts and you don’t want me to let you give up on your relationship either. No matter how bad things may be, your commitment is the key. There are also costs related to administration, advance communication and the processing and analysis of assessment questionnaires.

If you can’t attend your session due to ill health or for another compelling reason, your fee can be used as a credit toward another session or programme of sessions, in the following 12 months.

CONFIDENTIALITY & REFERRALS

Your conversations with me and any notes I write will not be disclosed to any other person or organisation without your consent. The only exception to this would be if I am required to disclose information by a court of law, or in order to protect you or another person from significant harm. I also have regular supervision sessions where I may discuss aspects of your treatment. However, I will not reveal your identity during my supervision.

If your physical or mental health deteriorates to a point of serious concern and in my assessment, you are a significant risk to yourself or others then I may, without your consent, contact a friend or family member, your doctor or emergency services.

Information about you that is collected and stored electronically is covered by the Data Protection Act 2018 and will not be disclosed to third parties. Please refer to my Privacy Policy for further details.