Terms of service.

This agreement briefly sets out my terms of service and the way I work. It is intended to ensure you are fully informed about the work we undertake together in therapy.

THERAPY PROGRAMME

After your first session, which could be a 1-hour consultation or a 2-hour intensive, if we decide we are a good fit and you are motivated and ready to commence therapy, I will invite you to commit to a programme of at least 6 sessions, meeting either weekly or fortnightly over 6-12 weeks.

FEES & PAYMENTS

I will send you a private link to a page on my website which will display my current fees. Payment for single sessions, Couple Intensives or my 6-session Relational Recovery programme will be required in advance of your first session. Payments for the Relational Recovery programme or other longer-term programmes can be paid in monthly instalments.

SESSION TIMES

At the time you make a commitment to a programme of therapy, I will propose a selection of times that we will meet, either weekly or fortnightly. I will endeavour to meet you at the same time every week, but I may need to adjust this time around other appointments. If that happens I will discuss these changes with you in advance and we will seek to find a mutually suitable alternative time to meet.

If you wish to see me on an occasional basis once your therapy programme has been completed, you can continue to make appointments as required. However, as I only work with a maximum of 10 couples at a time, my availability for ad hoc appointments may be limited but I will do my best to see you at the earliest opportunity.

CANCELLATIONS

I have a 48-hour cancellation policy. In the event you need to cancel 48 hours or more prior to the appointment, you can re-book at an alternative time (subject to availability). If you cancel within 24 hours, it will not be possible to book an alternative appointment and you will forfeit your session.

SUSPENSION

If you need to suspend your therapy programme, you will need to give me at least 7 days’ notice, I will suspend for up to 14 days at no charge. If you wish to suspend your programme for longer than 14 days, I will charge a suspension fee that will be 25% of your package fee. This will hold your slot during your absence. You can suspend for up to a maximum of 30 days. If you fail to resume your sessions after a suspension you will forfeit your fee.

REFUNDS

I have a No Refund Policy for a good reason. If you are seriously motivated to rescue your relationship, then your commitment to therapy is essential. I don’t want you to cut and run when the heavy lifting starts and you don’t want me to let you give up on your relationship either. No matter how bad things may be, your commitment is the key. If you can’t attend your programme due to ill health or for another compelling reason, your fee can be used as a full credit toward another programme in the next 12 months.

CONFIDENTIALITY & REFERRALS

Your conversations with me and any notes I write will not be disclosed to any other person or organisation without your consent. The only exception to this would be if I am required to disclose information by a court of law, or in order to protect you or another person from significant harm. I also have regular supervision sessions where I may discuss aspects of your treatment. However, I will not reveal your identity during my supervision.

If your physical or mental health deteriorates to a point of serious concern and in my assessment you are a significant risk to yourself or others then I may, without your consent, contact a friend or family member, your doctor or emergency services.

Information about you that is collected and stored electronically is covered by the Data Protection Act 2018 and will not be disclosed to third parties. Please refer to my Privacy Policy for further details.