This agreement briefly sets out my terms of service and the way we work. It is intended to ensure you are fully informed about the work we undertake together in therapy.
Definitions
- ‘Therapist’, ‘supplier’, ‘I’, ‘me’, ‘my’, ‘us’ or ‘we’ means the company, Harley Cavendish Clinic Limited.
- ‘Client’, ‘Clients’ or ‘You’ means You, and/or your partner who are present in the sessions, either in-person or online via teleconference.
- ‘Services’ or ‘therapy’ means the therapy sold by Us and purchased by You
- ‘Contract’ or ‘Therapeutic Contract’ means the legally binding agreement between You and Us for the supply of the Services
- ‘Session’, ‘Sessions’, ‘booking’, ‘appointment’ or ‘Intensive’ means the booked time slot arranged for the supply of the Services.
Application
These Terms and Conditions will apply to the purchase of the services by the client
We are Harley Cavendish Clinic Limited, a company registered in England and Wales under number 12668294 whose registered office is Appledram Barns, Birdham Road, Chichester, PO20 7EQ; email address admin at peterfowler dot com and telephone number +44 7711 944888
These are the terms on which we sell all services to you. By ordering the services, you agree to be bound by these Terms and Conditions.
Privacy
We are committed to protecting the privacy of all clients. I am an Individual Member of the British Association for Counselling and Psychotherapy (BACP); the National Council of Integrative Psychotherapists (NCIP) and the Australian Association of Family Therapists (AAFT). I adhere to the Professional codes of conduct and ethics of these bodies. As part of these codes of conduct, we have described the terms and conditions of the supply of services in this agreement.
During the intake process, I will request all clients to provide specific information which can identify them. This information will only be used under the terms outlined below and in line with the General Data Protection Regulation (GDPR) (EU) 2016/679. To comply with the General Data Protection Regulation (GDPR), I am registered with the Information Commissioner (registration number ZB379606).
Confidentiality
The therapeutic work conducted in the sessions is confidential. You and I agree to respect the confidentiality of each other’s conversations and any corresponding emails or text messages conducted between the sessions.
The law in the UK protects confidentiality, and I can only disclose information about you or our conversations with your written consent. Therefore, I will not disclose any information about you or information about the therapy. However, there are limitations to confidentiality:
DUTY TO PROTECT
If you disclose or imply a plan to harm yourself, I will discuss the best course of action for you and may inform your designated emergency contact, your family, your GP or other medical professional, if I feel it is appropriate. If you disclose a plan or intent to harm another person or carry out any illegal activity, as a mental health professional I am required to report this information to the legal authorities.
ABUSE OF CHILDREN AND VULNERABLE ADULTS
If you state or suggest that you are abusing or have abused a child or vulnerable adult, I must report this information to the appropriate social services and police.
PUBLIC INTEREST
Confidentiality may be broken for reasons of public interest related to public health.
SUPERVISION
To ensure you receive the best possible service from me, I regularly see a clinical supervisor. Any information I discuss with my supervisor is confidential. I will not intentionally disclose any personal information that could identify you.
Your responsibilities
When we start the sessions, you and I are both responsible for honouring this agreement and the therapeutic contract. I expect you to attend our scheduled appointments on time and be prepared to discuss any issues you may want to focus on, be respectful to your partner, and give honest, appropriate feedback. Sessions will be stopped immediately if any violence occurs during the sessions or if I assess that either you or your partner is under the influence of alcohol or drugs.
Throughout the sessions, we will be building a therapeutic relationship, which is a professional relationship and not a social one. Our contact will be limited to our sessions, either in-person or via teleconference; telephone or email communication.
I ask that mobile phones be on silent or switched off so the session’s flow is not interrupted. Under no circumstances are you allowed to video or audio record the sessions in any form or format.
You and I may accidentally meet outside of the sessions, such as in a shop, a cafe or at the theatre. To protect your confidentiality and our professional relationship, I will not initiate contact. I may acknowledge you but will not speak to you unless you respond first. If we do meet outside the sessions, I will not discuss the conversations from the sessions. Therefore, you and I will not be able to be friends while you are a client. I will be happy to discuss this in more detail during the sessions. I will also endeavour not to engage in any social activity with you.
I will not visit intentionally visit your personal social media sites, such as Facebook, X, or Instagram. You can follow me on X, Instagram or my business Facebook page, but I will not follow you back.
Sessions
Session times are either 60 minutes, 75 minutes or 90 minutes. Half-day intensive sessions are 4-5 hours. A complete intensive therapy programme is 16 hours, scheduled over 3-4 days or by arrangement.
Unless you choose an intensive, your first appointment is usually 90 minutes, but it may extend to 2 hours (110 mins) and will include a comprehensive assessment. The initial session will be used to assess your situation and your therapeutic goals. If we decide we are a good fit and you are motivated and ready to continue therapy, I invite you to book a follow-up session.
You can continue meeting every second week on an ad-hoc basis, or you can also book an intensive programme.
Re-contracting sessions
If we decide to continue the therapy, I may consider changes to the therapeutic contract. You and I might also negotiate & adjust the goals, dates, times, duration and frequency of the sessions.
Cancellations and ‘no-shows’
Bookings are non-refundable. However, you may cancel up to 72 hours before your appointment and receive a credit for an alternative date. Cancellations within 72 hours of your appointment cannot be credited toward an alternative date.
Couple Intensives are non-refundable. However, you may cancel up to 14 days before your appointment and receive a credit for an alternative date. Cancellations of Intensives within 14 days of your booking cannot be credited toward an alternative date.
If you have not arrived at a scheduled appointment within 15 minutes of the appointment time, either in person or by joining your Zoom meeting link, I will regard the appointment as a no-show and cancel the booking. It is not possible to refund or reschedule a ‘no-show’.
If you booked a complimentary introductory call and do not join the Zoom link within 5 minutes of the scheduled appointment time, I will regard the appointment as a no-show and cancel the call.
If I have to cancel an appointment for any reason, I will aim to provide you with sufficient notice and offer you an alternative date. You will not be charged for the appointment I cancel.
Fees
The fees for the services and any additional charges are set out on our fees list and are current at the date of your order for services or such other price as we may agree in writing. The current fee list is available upon request.
Fees will be subject to the addition of 20% VAT.
An invoice will be issued via the Squareup payment processing service and emailed to you. Payment can be made with a debit or credit card. Alternatively, I can provide you with bank details to transfer funds. Payment can also be made via my Setmore booking calendar. Payment will be required on the invoice’s due date. To secure and confirm your appointment, payment must be completed by the due date of your invoice. Failure to confirm and pay for your booking by the due date may result in the cancellation or rescheduling of your appointment at any time within 72 hours of your appointment. You will receive daily reminders to pay overdue invoices via email. If an invoice remains unpaid 24 hours before your appointment, your session will be automatically cancelled.
The fee you agree to pay when you order the services will not increase for 12 months unless you terminate or suspend the services for 90 days or more. However, fees are reviewed annually, and your fee may be subject to a 10% increase in January of each year.
Refunds
Bookings, packages and intensives are non-refundable. I work exclusively with a limited number of couples, and my calendar is frequently fully booked several weeks in advance. I plan time to accommodate the needs of my clients, and I turn away new clients once all my time is allocated. Therefore, I cannot afford to offer refunds if clients change their minds or decide not to proceed. There are also ongoing costs related to administration, advanced communication, and the processing and analysis of assessment questionnaires. Hence, I maintain a no-refund policy.
Termination
I reserve the right to terminate our sessions at my discretion for reasons including but not limited to late fee payment, noncompliance with therapeutic recommendations, conflict of interest, failure to participate in therapy, or your needs being outside of my scope of practice or competence. If I terminate the sessions for whatever reason, I will also attempt to ensure a smooth transition to another therapist by offering specific referrals to you.
Emergency contact outside of therapy
My relationship with you is professional, and the contact will be limited to therapeutic sessions, emails, and phone calls as required. If calls or emails become too frequent, I will let you know and propose an alternative approach. In the event of an emergency, such as your wanting to harm yourself, you should call 999 or call the Samaritans on 116 123 (UK only).
I regularly check my messages and email and will respond as soon as possible. However, I cannot respond from Friday afternoon until Sunday morning. If I am away for 2 weeks or more, l may be able to refer you to a trusted colleague.
The information I collect and retain
I abide by a code of confidentiality between you and me. When you register for therapy, I will ask you for information that will identify you. This personal information, which might result in your identification, will be kept private. Such personal information may include:
- Full name
- Email address
- Postal address
- Biographical details
- Medical and mental health history
- Emergency contact details of family or friends
- Other descriptions of your life and the circumstances.
As I keep records of all sessions, all information given to me by you is held securely, including any anonymised written clinical notes and information about you. As I hold information about you, which includes details given by any partner who is present in the sessions, this information remains confidential and one partner cannot request access to the notes. If you seek information that identifies both you and your partner present in the sessions, I will need written consent from all who have been physically present in the sessions before I release any information requested. I will not share any information about the sessions with third parties unless there is a need to breach confidentiality due to a criminal act or limitations of confidentiality as outlined above. At the end of the contract, I will hold information about you, including the anonymised clinical notes, for six years. At the end of six years, all information I hold about you, including the clinical notes, will be deleted or destroyed. If you request your details to be deleted or destroyed before this date, you need to write to me requesting the deletion or destruction. However, I will retain my anonymised clinical notes for the full six years.
Request for information
You can request to access your personal information by writing to me at admin at peterfowler dot com. I will then provide you with a physical address where you can submit your request in writing, along with the contract and agreement for the supply of services. If you request access to any information, I ask that you write to me at the address I will provide including your full name, current address and the information you are seeking. By signing the written request, you need to state who you are, confirming you are the person identified in the application and that your request for information is only about you.
If you attended therapy together with your partner, I will not disclose any information to any individual party as I will need consent from both parties before I release any information. I will also not share any information with third parties unless there is a need to breach confidentiality due to a criminal act or limitations of confidentiality as outlined above.
Even if you consent to the request, I will not provide any information to a solicitor, lawyer, barrister or other legal parties, including any court proceedings, other than the confirmation that you attended specific sessions. Clinical case notes will remain confidential.
Excluding liability
We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.
Case study articles
I occasionally use anonymised combined vignettes of my clinical cases for articles to help other couples with their relationship issues. The information, if used, does not disclose any individual personally identifiable data and is only limited to the problems causing difficulty in the relationship. Some sensitive data is used, but I usually combine couples’ issues to generalise a topic and disguise a personal story. I will not use your story (personal sensitive data) or my clinical case descriptions in these vignettes unless you consent to allow me to describe the difficulties and some of the background in these vignettes. If you consent, you also have the opportunity to withdraw your consent anytime before publication.
Governing law, jurisdiction and complaints
- The Contract (including any non-contractual matters) is governed by the law of England and Wales.
- Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland, respectively.
- We try to avoid any disputes, so if you have any complaints, in the first instance, please email admin at peterfowler dot com.
- We aim to follow the Code of Ethics of the National Council of Integrative Psychotherapists.